海外配送

如何处理关税和进口税?How are customs duties and import taxes handled?

下订单后,卖方何时发货?After I place an order, when will the seller ship my item?

如果卖方没有按时发货,我该怎么办?What should I do if the seller doesn't ship my item on time?

如何检查订单状态?How do I check the order status?

如何获取跟踪号码?How can I get the tracking number?

如何跟踪我的订单?How can I track my order?

如果我没有按时收到我的商品怎么办?What if I don't receive my item on time?

我的订单需要多长时间才能送达?How long does it take for my order to be delivered?

我可以随时取消订单吗?Can I cancel an order at any time?

 

如何处理关税和进口税?How are customs duties and import taxes handled?

所有跨境货物均通过清关。客户负责所有关税和进口税。关税和税款因国家/地区而异。All cross-border shipments are to pass through the customs clearance. The customer is responsible for all customs duties and import taxes. Customs duties and taxes vary in different countries.

通常的关税在美国约为200美元,在欧洲为22欧元。关税可能因所购商品而异。The usual tariffs are approximately US $200 in the USA, and 22 Euros in Europe. The tariffs may vary depending on the items purchased.

 

下订单后,卖方何时发货?After I place an order, when will the seller ship my item?

您的订单将在付款后7天内发货。一旦您的项目被运送,我们将向您发送跟踪号码和发货确认。Your order will be shipped within 7 days after payment. Once your item is shipped, we will send you the tracking number and the shipping confirmation. 

您可以在订单详细信息页面跟踪您的包裹。You can track your package from the order details page.

 

如果卖方没有按时发货,我该怎么办?What should I do if the seller doesn't ship my item on time?

如果卖方没有按时发货,您可以取消订单。您也可以联系卖方,以确定确切的运输时间。如果您认为发货时间可以接受,订单仍然有效。如果您认为发货时间不可接受,您可以取消订单。If the seller doesn't ship your item on time, you can cancel the order. You can also contact the seller to determine the exact shipping time. If you deem the shipping time acceptable, the order will remain effective. If you deem the shipping time unacceptable, you can cancel the order.

 

如何检查订单状态?How do I check the order status?

您可以在"会员中心">"我的订单">"订单详情"下查看您的订单状态。You will be able to check the status of your order under Member Center > My Orders > Order Details.

 

如何获取跟踪号码?How can I get the tracking number?

订单出货后,跟踪编号将显示在"会员中心">"我的订单">"订单详情"下。After the order is shipped out, the tracking number will be shown under Member Center > My Orders > Order Details.

 

如何跟踪我的订单?How can I track my order?

订单出货后,跟踪编号将显示在"会员中心">"我的订单">"订单详情"下。After the order is shipped out, the tracking number will be shown under  Member Center > My Orders > Order Details.

你可以从订单详细信息跟踪您的项目。您也可以从第三方航运公司的网站跟踪它。You can track your item from the order details. You can also track it from the third party shipping company's website.

 

如果我没有按时收到我的商品怎么办?What if I don't receive my item on time?

我们建议先检查一下您的货品的装运状态。如果商品未在承诺的交货日期前交付,您可以联系我们的客户服务寻求退款。目前,我们的承诺是所有国家和地区,商品必须在发货后60天内交付给客户(例外:国家法定节假日,11.11和618等大型促销活动)。如果卖方承诺在产品页面上缩短发货时间,卖方的承诺将凌驾于我们的承诺之上。如果在运输过程中项目出现问题,您可以联系我们的客户服务。We recommend first to check the shipment status of your item. If the item wasn't delivered by the promised delivery date, you may contact our customer service for a refund. At present, our commitment is that in all countries and regions, items must be delivered to the customers within 60 days of shipping (Exceptions: national holidays, big promotions like 11.11 and 618). If the seller promises a shorter shipping time on the product page, the seller's promise overrides ours. If there is a problem with the item during transit, you can contact our customer service.

如果您在 60 天后没有收到您的包裹,请在超过您估计的 30 天内联系客户服务以获取支持。If you do not receive your parcel after 60 days, please contact Customer Service for support within 30 days past your estimated.

交货日期。在此 30 天期限之后提出的索赔将不被接受。 delivery date. Claims made after this 30-day deadline will not accepted.

 

我的订单需要多长时间才能送达?How long does it take for my order to be delivered?

交货时间可能因不同国家的海关法、物流安排、天气和季节性假期而异。通常,运营商服务比邮政服务快,但也可能更昂贵。如果您有更严格的时间要求,并且卖方提供各种运输服务,我们建议您选择承运人服务。l Delivery time may vary due to the customs laws of different countries, logistic arrangements, weather, and seasonal holidays. Usually, carrier services are faster than the postal service but may also be more expensive. If you have stricter time requirements and the seller offers various shipping services, we recommend that you choose a carrier service.

一般来说,订单将在3-60个工作日内交货。Generally, orders will be delivered within 3 - 60 working days.

 

我可以随时取消订单吗?Can I cancel an order at any time?

您可以在将商品交付给国际运输承运人之前随时取消订单。由于国际航运的不可预知性,一旦一件物品交给船运承运人,我们很难拦截它。此外,国际航运是昂贵的,涉及许多海关费用。因此,我们建议您不要在我们交付项目给承运人后取消订单。否则,您需要支付该项目的往返运费,并可能支付关税和费用。l You may cancel an order any time before the item is delivered to the international shipping carrier. Due to unpredictable nature of international shipping, once an item is handed over to a shipping carrier, it's difficult for us to intercept it. Moreover, international shipping is expensive and involves many customs fees. Therefore, we recommend you not to cancel the order after we deliver an item to the carrier. Otherwise, you'll need to pay round-trip shipping fees on the item and possibly customs duties and fees.

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